Your business may be owed money due to mis-sold energy contracts.

Savings do not cure a breach of fiduciary duty. Even if your new rate was cheaper than a punitive out-of-contract tariff, the broker was still legally required to disclose their own commission. Comparing against an inflated default rate does not excuse non-disclosure.

Longer terms multiply the hidden commission. A broker earning an uplift on every unit of energy you consume benefits directly from locking you into a five-year deal instead of a one-year deal — the longer the term, the larger the undisclosed payout.

Ofgem lacked powers until 2024. Prior to October 2024, there was no regulatory requirement for brokers to disclose commission at all. Full statutory regulation of brokers is not expected to be fully enforced until 2027–2028, leaving a long window where undisclosed commissions went unchecked.

Even finance experts are misled. Broker commission is typically buried within the per-unit rate rather than itemised as a separate charge, meaning even a diligent finance professional reviewing the headline price would have no way of identifying it without the broker's full written disclosure.

They must fully disclose their commission, regardless. No one disputes that brokers are entitled to be paid for their work. The legal issue is not that a fee was charged, but that its existence, amount, and calculation method were concealed from the customer before they signed.