Privacy Policy

Last updated: 5 August 2026

1. Who we are

YourEnergyGroup ("YourEnergyGroup", "we", "us", or "our") is the data controller responsible for the personal data collected through this website and our claims management services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What data we collect

We may collect and process the following categories of information:

• Identity and contact details, such as your name, email address, phone number, and business address.
• Business details, including company name, company registration number, and sector information.
• Energy contract documents and related correspondence that you upload for analysis.
• Account and authentication data processed on our behalf by our sign-in provider (Clerk).
• Technical data such as IP address, browser type, and usage data collected via cookies (see our Cookie Policy).
• Communications you send to us, including support enquiries and correspondence relating to a claim.

3. How we use your data

We use your personal data to:

• Assess, process, and manage potential commission or overcharge claims relating to your business energy contracts.
• Analyse uploaded contracts using our AI-assisted tools to identify clauses relevant to a potential claim.
• Communicate with you about the progress of your claim, your account, and our services.
• Verify your identity and prevent fraud.
• Comply with our legal and regulatory obligations.
• Improve our platform, services, and the accuracy of our AI models.

4. Lawful basis for processing

We rely on the following lawful bases under Article 6 of the UK GDPR:

• Performance of a contract – to provide the claims management services you have requested, including reviewing your uploaded documents and pursuing a claim on your behalf.
• Legitimate interests – to operate, secure, and improve our platform, communicate with prospective and existing customers, and safeguard against fraud, provided this does not override your rights and interests.
• Legal obligation – where processing is necessary to comply with a legal or regulatory requirement.
• Consent – where we rely on your consent, such as for certain non-essential cookies, you may withdraw this at any time.

5. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Claim-related documentation is typically retained for the duration of the claim and for up to six years afterwards to meet limitation period and regulatory obligations. Account data is retained for as long as your account remains active, and is deleted or anonymised within a reasonable period after account closure unless we are required to retain it for legal reasons.

6. Your rights under UK GDPR

Subject to certain conditions and exemptions, you have the right to:

• Access the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure of your personal data ("the right to be forgotten").
• Restriction of processing in certain circumstances.
• Data portability, allowing you to obtain and reuse your data for your own purposes.
• Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

7. Data sharing and security

We do not sell your personal data. We may share data with trusted service providers (such as hosting, authentication, and AI processing providers) strictly to operate our services, and with legal or regulatory bodies where required. All third parties are required to respect the security of your data and to treat it in accordance with the law. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

8. Contact us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact our Data Controller at:

YourEnergyGroup
Email: info@yourenergygroup.co.uk
United Kingdom